Privacy Policy

Last updated: 18 August 2026

Who we are

Zokiar ("we," "us," "our") provides a WhatsApp automation platform that helps businesses ("clients") reply to their customers, manage orders, and run broadcasts on WhatsApp. This policy explains what data we collect, how we use it, and who we share it with — both for the businesses that use Zokiar, and for the customers who message those businesses on WhatsApp.

What data we collect

Depending on how Zokiar is used, we may collect:

• From a business using Zokiar (our client): business name, contact details, WhatsApp Business Account information (obtained with the client's permission via Meta's WhatsApp Embedded Signup), team member names and login credentials, and product/service information the client provides to power AI replies.
• From a customer messaging one of our clients on WhatsApp: phone number, name (as shared via WhatsApp), message content, and — if the customer arrived via a "Click to WhatsApp" ad — which ad they clicked.
• From a customer placing an order (for clients with our Shopify integration enabled): order details, phone number, and delivery status, received directly from the client's store.
• From a caller (for clients using our voice feature): call audio is transcribed to text to generate a spoken reply; the transcript is stored the same way a WhatsApp message would be.

How we use this data

• To deliver and receive WhatsApp messages on behalf of the business a customer is messaging
• To generate AI-assisted replies, using the message content and the client's own product information
• To route conversations to the right team member at the client's business
• To send order confirmations and shipping updates, when a client has connected their store
• To let a client send broadcast messages to customers who have opted in
• To show the client basic reporting (lead volume, response times, ad performance) about their own account

We do not sell customer data, and a client can only ever see data belonging to their own business — never another client's.

Who we share data with

We share data with the following third parties, only as needed to provide the service:

• Meta (WhatsApp Business Platform) — to send and receive WhatsApp messages
• Google (Gemini AI) — message content is sent to generate AI-assisted replies
• Twilio — for clients using our voice/calling feature
• Shopify — for clients who connect their store, to receive order and shipping data
• Railway / hosting infrastructure — where our application and database run

We do not share data with any other third party for advertising or marketing purposes.

Data retention

We retain conversation and order data for as long as a client's account is active, so they can see their own message history and reporting. A client can request deletion of their account and associated data at any time by contacting us.

Security

Access to client data is restricted to authenticated logins (either the client's own team, or Zokiar's internal team for support purposes). Passwords are stored using one-way cryptographic hashing, never in plain text. Data in transit is encrypted (HTTPS/TLS).

Your rights

If you are a customer who has messaged one of our clients and want your data deleted, or a client who wants to close your account, contact us using the details below and we will act on your request.

Children's privacy

Zokiar is a business tool and is not directed at children. We do not knowingly collect data from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.