Help CenterHow can we help?
Quick answers to the questions we hear most.
How do I connect my WhatsApp number?
Start Embedded Signup from the dashboard and sign in with the Meta Business account that owns the number. See the setup guide.
Why are my messages not being delivered?
Open the delivery report and check the failure reason. The usual causes are a template that is not approved, a number that is not on WhatsApp, or a customer who has not opted in.
Can I use a number that already has WhatsApp?
Numbers that are already used in the WhatsApp Business app may need to be moved to the Cloud API. Contact us before you move a number that carries live customer chats.
How does the AI know my products and prices?
You describe your business, products and common questions in the AI settings. Update them whenever something changes.
How does a conversation move to my team?
When a customer asks for a person, or the AI cannot answer, the conversation is assigned to an available team member and an alert is sent. The AI can resume after a quiet period if you turn that on.
How are new conversations assigned?
You choose round-robin, weighted, tag-based, or manual assignment for each business.
Can I limit what a team member can see?
Yes. Permissions are switched per feature, for each business and each team member.
Why do I need templates for broadcasts?
WhatsApp only allows business-initiated messages through approved templates. Meta reviews each template before it can be sent.
How are messages charged?
Your plan covers Zokiar's platform. WhatsApp charges for business messages at Meta's rates. Usage is shown in your dashboard. See pricing.
What happens when my balance runs out?
Outgoing AI and template messages pause. Customers may see a message asking them to try again later. Top up your balance to resume.
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